Terms & Conditions


Aziz Travell and tours Terms & Conditions,

We agree to do the undertaken tour for you from airport to airport as per the final itinerary and confirmation submitted.

We will be provide you English speaking Chauffer / he will take care of your trip until the end Once the final Confirmation / Agreement is approved by you if we change any of the hotels without your approval we guarantee your money back,

In every hotel we provide we guarantee you a doctor on call. Hence you are expected to inform us you medical condition (exceptional cases) in case you require a service of a doctor whilst in Sri Lanka. Further you are expected to inform us in advance if you require a wheel chair from airport to airport.

The Vehicle we provide we guarantee a tourist passenger insurance cover.

We are not in a position to be responsible for any weather and climatic changes which is totally beyond our control.

You have to be ready with valid passport, approved visa and other relevant documents go through the emigration on arrival without any interruption and without any unduedelay.

 


Refund Policy

If you’re not Entirely happy with your purchased, we will cheerfully issue applicable refund provided such refund is sought pursuant to cancellation and the request for same is made within 72 hours of your purchase and shall be further subject to the travel agent having not processed your order, To request a refund, simply contact us with your purchase details within three (2) days of your purchase.

Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period however, we shall not be liable for any default caused in processing the refund amount owing to the delay caused by processing bank.